Industry Accreditation

The purpose of this information is to allow the staff of Industry Accreditation to develop effective training and assessment programs, according to the needs of each individual.

Personal information collected as a result of your enrolment may be used by the Department of Employment and Training for statistical requirements for vocational education and training information. It may also be used by Industry Accreditation for future planning, reporting, communication, research, evaluation and auditing and marketing. Only authorized Industry Accreditation and Connect Training Group staff have access to this information.

 

What do we use this Information for?

Primarily, we use your information to provide you with the services available to you. The purpose of collecting personal information during the enrolment process is to allow the staff of Industry Accreditation to develop effective training and assessment programs, according to the needs of each individual. This will enable you to enrol and obtain your qualifications.

 

Industry Accreditation and Connect Training Group is required to keep your records for compliance with the AQTF standards. These records are kept for 30 years, in fire-proof cabinets/safes, or in an electronic database. Access to these records is strictly controlled.

 

With whom do we Share Your Information?

We will not sell, share, rent or otherwise provide personal information to others, including people in your workplace, spouses or parents, without your written consent.

 

When required, Industry Accreditation will disclose personal information, when:

 

To obtain or release your personal information to a third party, you must:

1) Notify the office administrator of Industry Accreditation in writing, by completing this release form which is provided for this purpose.

After receiving the completed release form, Industry Accreditation staff will confirm the request by:

 

Training participants who wish to stay in contact with other training participants, are advised to collect names and contact information in person at the time of the training activity, as Industry Accreditation and Connect Training Group will not pass on personal information of any students.

 

 

Industry Accreditation is committed to integrating Access and Equity principles within all our services that we provide to our clients. All staff recognises the rights of learners and provides information, advice and support that are consistent with our Code of Practice. You have the right to learn in an environment that is free from discrimination and harassment and to be treated in a fair and considerate manner, regardless of:

Industry Accreditation specialises in a delivery that provides a valuable link to those living in remote communities. Your learning takes place through correspondence, regular contact with your trainer and face-to-face workshops in an area near you. This allows learners to participate in training which otherwise may not be available, or would require travel and other expenses which other forms of training may encompass. Flexible Training and Assessment options of Industry Accreditation provides a flexible range of delivery and assessment options. This includes, but not limited to:

These methods can be adapted to meet the requirements of the learner, without denigrating the standard required according to the competency standard.

 

 

Industry Accreditation is committed to ensuring accessibility to all perspective students for the training courses we provide.

We also recognise that at times language and literacy problems may restrict a person from achieving the competencies required for particular courses or programs.

Connect training group will make every effort to assess a perspective client/learners ability to carry out all the learning tasks and required assessments before enrolment. Where possible, the learning activities/assessments may be modified to compensate for those with literacy or numeracy skill needs.

An initial assessment of participant’s literacy and numeracy skills will be made upon enrolment in a course or module where it is deemed necessary. A numeracy evaluation and a reading and writing evaluation will be conducted. Additionally, supervisors’ certification of intending participant’s skills will be required.

If the numeracy and/or literacy level of an intending course participant is not sufficient for the person to be able to complete the existing course program satisfactorily, two possible options will be explored:

• if possible, changing the course methodology to compensate for the participant's needs

• referral to a suitable agency for remedial training in the required areas

Industry Accreditation will make an assessment of the intending participant's likelihood of acquiring the relevant competencies through other educational strategies, and will make a final decision as to the person's ability to undertake the course.

An important consideration in accepting onto a program a person with literacy/numeracy needs is the availability of resources to offer additional tuition or coaching, or to redesign learning activities.

It is important that the quality and validity of the training offered to all course participants be maintained.

Language, Literacy and Numeracy Programme

13 2490

1300 655 506

 

 

Industry Accreditation supports students in recognising previous training and/or experience, either formally or informally, to be appropriately recognised.

What is Recognition of Prior Learning? Recognition of Prior Learning (RPL) is an assessment process that recognises competencies you currently have, regardless of how, when or where the learning occurred. This includes competencies attained through any combination of formal or informal training and education, work experience or general life experience. In order to apply for recognition of prior learning in this unit you must provide evidence that addresses and meet the requirements for this unit. Your evidence may take a variety of forms and could include:

To be able to grant RPL the assessor must be confident that the applicant is currently competent against all components of the unit and must ensure that submitted evidence is authentic, valid, reliable, current and sufficient.

Who Can Apply

Any student who feels their prior learning or experience meets the requirements of a unit or units of competency. RPL is for a complete unit rather than for a small section of a unit. If partial RPL is awarded for elements within a unit of competency, then the applicant must complete the other remaining elements to achieve the full unit.

How does the RPL process work?

Evidence that is presented by the applicant is matched to the required competency standard as stated in the unit(s) applied for. The evidence is assessed using the following criteria:

How do I apply?

We can send you a RPL application kit which contains information and mapping guides for every unit/qualification. This will assist you in determining the evidence required as well as specific criteria you will need to provide evidence against.

How long will it take to be informed?

We will be in constant contact with you after we have received your application. We will interview you as well as arrange to contact your referee’s. Your application will be attended to within four weeks of receiving it.

Fees and Charges

If you have already enrolled as a student in one of our courses, there are no additional fees relating to RPL. If you have not yet enrolled and you wish to send in a RPL application there will be an un-refundable application fee payable before we can start the RPL process. If you decide to go ahead with your enrolment and subsequent RPL, this fee will be taken off the cost of your enrolment. Once enrolled as a student you have full access to the course which enables you to RPL or work through the course to your discretion. Please contact Industry Accreditation for the current application fee for RPL if you are not an enrolled student.

What is Credit Transfer?

Credit transfer recognises any formal qualifications you have achieved. You will need to provide a certified copy of the original qualification and a list of the units achieved. These must match the units you are mapping against. If the units are from a similar / earlier qualification you will need to map these and discuss with the relevant trainer. If a credit transfer is granted, you may receive a discount in your course costs. Please contact Industry Accreditation if you require further information.

 

 

Industry Accreditation’s policy for: design, review and moderation of Assessments, including RPL.

Designing Assessments

When designing our assessment tools we ensure assessment questions / activities will provide us with valid, reliable and sufficient evidence to demonstrate competency. If assessment is required over time this is documented in our learning and assessment strategy and designed into the assessment tools. When designing our assessment tools we also base them on our learner’s needs and their abilities as well as the level of qualification. We review our designed assessment material using our Assessment Validation Record. For Recognition of Prior Learning (RPL) we have developed a brief process on how to address RPL and a RPL evidence collection form that details the same elements that are covered in the design of our assessment material. When designing our assessment tools we ensure assessment questions / activities will meet workplace requirements and, if relevant, regulatory requirements. After initial assessment tool development we discuss our approach with relevant industry people and employers for their feedback. Then, if required, the assessment material may be altered to suit any workplace requirements. Any changes will usually be additions so that the assessment tool is not compromised with Training Package requirements. We review our designed assessment material using our Assessment Validation Record. On review of assessment materials using the Assessment Validation Record assessment materials can be amended. This also occurs when a Training Package is re-released after review.

Review and Recording

When documenting our Learning and Assessment Strategies we define the assessment methods to be used for each unit. When designing our assessment tools we link assessment questions / activities to relevant performance criteria (learning outcomes) and ensure they are all covered. We also review the units (modules) evidence guide, assessment guidelines and range statements to ensure our assessments capture all requirements. We review our designed assessment material using our Assessment Validation Record. On review of assessment materials using the Assessment Validation Record assessment materials can be amended. This also occurs when a Training Package is re-released after review.

Moderation

When required an assessor may moderate an assessment decision with another trainer/assessor. Both parties will review the evidence and make a decision on their findings individually and then formally together. The findings will then be recording on the assessment validation record as well as in the students file, if this relates to a student’s appeal.

After a period of time, assessments are moderated to ensure they are meeting the requirements of the training package, learning outcomes, industry requirements as well as the level they are based as per the Australian Qualifications Framework. Feedback for moderation is received from: Learners, trainers, industry experts as well as the results achieved are reviewed. The assessment validation record is used to report any findings or changes.

 

 

If you have any complaints about the service you have received, please contact Industry Accreditation immediately so we can rectify the problem immediately. If you are still not satisfied with the solutions or assistance provided you can formalise your complaint by completing the Complaints and Appeals Report provided below. If they are still not satisfied with the results you can take your complaint to the National Code of Good Practice in your state or territory.

You can locate the contact for your state or territory from this web link: http://www.dest.gov.au

 

A learner has the right to appeal any assessment decision of Not Yet Competent, including RPL evidence. Decisions can be discussed informally with your trainer/assessor by phone or email. If the outcome is still unsatisfactory to the learner has the right to formalize their case as follows:

 

You have 3 attempts at each assessment task and will be provided with constructive feedback and direction on each attempt. Each assessment task can be attempted 3 times. If a student does not agree with a decision of not yet competent, they must appeal with-in 21 days of the result being posted or advised to the learner.

 

A student can appeal a decision of not yet competent, on evidence submitted for recognition of prior learning, with-in 21 days from the result of the result being posted or advised to the learner. If the student believes their applications for RPL:

A student must appeal a final result of assessment with-in 21 days from the Result of Assessment being issued if:

If he or she is still not satisfied with the results you can take your appeal to the: National Code of Good Practice in your state or territory.

 

You can locate the contact for your state or territory from this web link: http://www.dest.gov.au

 

We suggest you contact the trainer or training manager directly and discuss your concerns first. If you have found the results of this informal discussion unsatisfactory, you can then formalise your complaint or appeal using our Complaints and Appeals Report (CAR). If the complaint is against the trainer the form is to given to the Training Manager. The form is used to record complaints which will be addressed as quickly as possible. The CAR is also used to record appeals against assessment decisions made by the trainer. In both instances the learner has the opportunity to discuss the complaint / appeal with the Training Manager. All outcomes will be documented and discussed face to face if possible, or by phone or email with the learner. Appeals or complaints must be discussed with the client within 7 days of receiving notification. Follow up is diarised for 2 weeks after initial discussion with the client to confirm satisfaction with result.

 

The Training manager will review all raised Complaints and Appeals Report and will monitor the progress of each compliant or appeal. All completed Complaints and Appeals Reports will be reviewed at management review meetings to identify any recurring problems or for any opportunities for improvement. If a student considers the response to their formal appeal unsatisfactory, they have the right to further appeal to Industry Accreditation academic Board. Note: The CAR is also used in-house to record any complaint or issue that staff raise. Information on the complaint/appeals process is provided in the student handbook as well as on the website.

 

Complaints and Appeals Report

Once a complaint of Appeal has been raised by a student, Industry Accreditation will raise a Complaints and Appeals Report with their partner: Connect Training Group to ensure follow up is actioned and/or implemented. If you require further information on any of these processes please contact Industry Accreditation.

 

 

Industry Accreditation complies with Federal and State/Territory legislation including but

not limited to:

The Workplace Health and Safety Act provide a framework for managing health and

safety risks across all Australian states/territories workplaces. The objective of the Act is

to prevent anyone from being injured, seriously or otherwise, or contracting an illness

caused by a workplace, workplace activities or specified high risk in operation of

equipment/plant. This is achieved by preventing or minimising the exposure to risk.

An Act to promote the occupational health and safety of persons employed by the

Commonwealth, Commonwealth authorities and certain licensed corporations, and for

related purposes

http://www.comlaw.gov.au/comlaw%5Cmanagement.nsf/lookupindexpagesbyid/IP20040

1538?OpenDocument

The Privacy Act regulates the handling of personal information such as but not limited to:

Compilation of the Privacy Act 1988

Copyright Act 1968

Industry Accreditation abides by the copyright law that gives the owner or author of

any documents or pieces of information the right to decide what others can do with it.

Compilation of The Copyright act 1968 - www.comlaw.gov.au

This act promotes equality of opportunity for everyone, by protecting from unfair

discrimination.

The act prohibits discrimination on the basis of some of the following:

Victimisation is also against the law. Victimisation includes threatening, harassing or

punishing a person.

Connect Training Group abides by the equal opportunity legislations by providing a work

environment in which:

The Environmental Protection Agency (EPA) administers the key Queensland legislation of the Environmental Protection Act 1994, the Nature Conservation Act 1992, the Marine Parks Act 2004, the Coastal Protection and Management Act 1995 and the Queensland Heritage Act 1992.

The teaching ethos and standards met by Industry Accreditation follow acts administered by EPA. These are as follows:

http://www.epa.qld.gov.au/about_the_epa/legislation/index.html

Tourism Australia Act 2004

Industry Accreditation follows the Tourism Australia’s objectives, which are:

(a) to influence people to travel to Australia, including for

events; and

(b) to influence people travelling to Australia to also travel

throughout Australia; and

(c) to influence Australians to travel throughout Australia,

including for events; and

(d) to help foster a sustainable tourism industry in Australia; and

(e) to help increase the economic benefits to Australia from

tourism.

http://www.tourism.australia.com/content/About%20Us/tourism_australia_act_2004.pdf

Industry Accreditation follows the Tourism Services Act 2003 Act that is to provide protection for tourists in dealings with inbound tour operators and tour guides, and for related purposes.

The main purpose of this Act is to provide for fair trading in the tourism

services industry by—

(a) establishing a registration system for inbound tour operators; and

(b) providing for codes of conduct for inbound tour operators and

tour guides including the setting of minimum standards for—

(i) carrying on the business of an inbound tour operator; or

(ii) tour guides; and

(c) prohibiting unconscionable conduct by inbound tour operators

and tour guides; and

(d) promoting sound business practices by inbound tour operators

and tour guides.

National Parks and Wildlife Act 1974

Industry Accreditation follows and includes in their teaching ethos the Objects of National Parks and Wildlife Act 1974

(1)  The objects of this Act are as follows:

(a)  the conservation of nature, including, but not limited to, the conservation of:

(i)  habitat, ecosystems and ecosystem processes, and

(ii)  biological diversity at the community, species and genetic levels, and

(iii)  landforms of significance, including geological features and processes, and

(iv)  landscapes and natural features of significance including wilderness and wild rivers,

(b)  the conservation of objects, places or features (including biological diversity) of cultural value within the landscape, including, but not limited to:

(i)  places, objects and features of significance to Aboriginal people, and

(ii)  places of social value to the people of New South Wales, and

(iii)  places of historic, architectural or scientific significance,

(c)  fostering public appreciation, understanding and enjoyment of nature and cultural heritage and their conservation,

(d)  providing for the management of land reserved under this Act in accordance with the management principles applicable for each type of reservation.

(2)  The objects of this Act are to be achieved by applying the principles of ecologically sustainable development.

(3)  In carrying out functions under this Act, the Minister, the Director-General and the Service are to give effect to the following:

(a)  the objects of this Act,

(b)  the public interest in the protection of the values for which land is reserved under this Act and the appropriate management of those lands.

http://www.environment.nsw.gov.au/legislation/NationalParksAndWildlifeAct1974.htm

The Nitmiluk (Katherine Gorge) National Park Act 1989 (NT) (the Act) acknowledges and secures the right of Aboriginal people to occupy and use certain land near Katherine in the Northern Territory. The land is vested in perpetuity in the Jawoyn Aboriginal Land Trust in trust for the traditional owners.

http://www.atns.net.au/agreement.asp?EntityID=1654

Aboriginal Land Rights (Northern Territory) Act 1976 (Cth)

http://www.atns.net.au/agreement.asp?EntityID=381

Threatened Species Protection Act 1995

http://www.austlii.edu.au/au/legis/tas/consol_act/tspa1995305/

Legislative advice relating to Business Australian Law Online provides information on the Australian Legal system and legislation that impact on the business environment. It covers areas such as:

Always ensure when determining legislative requirements, you take into account Federal

as well as state/territories, specific legislative requirements

ACT: www.business.act.gov.au

SA: www.ocba.sa.gov.au

QLD: www.dtrdi.qld.gov.au

NT: www.nt.gov.au

WA: www.wa.gov.au/businessinwa

VIC: www.business.vic.gov.au

TAS: www.tas.gov.au

 

 

To empower Industry Accreditation to perform periodic security risk assessments (RAs) for the purpose of determining areas of vulnerability, and to initiate appropriate remediation.

Risk assessments (RA’s) can be conducted on any entity within Industry Accreditation. RAs can be conducted on any information system, to include applications, and any process or procedure by which these systems are administered and/or maintained.

The execution, development and implementation of remediation programs is the responsibility of Industry Accreditation.

For additional information, go to the Risk Assessment Process.

Any employee found to have violated this policy may be subject to disciplinary action, up to and including termination of employment.